Hi there, myself and most of the tech support staff have read some of =
the threads and wanted to offer assistance. We value our DS customers =
and I want to help. If you ever have a poor customer service, please =
feel free to call me personally and I can work with you and will resolve =
it. Your feedback about Avid Assurance pricing and entitlements are also =
important. We are only as good as the feedback that is given. We take a =
lot of calls and service a great deal of customers, I hear good things =
and sometimes bad things, I appreciate both as it helps us improve the =
customer service experience. Let's not leave it as status-quo, I feel =
like we are your partner, we are here for the future, so let's make it =
good. I am giving my direct info so in the future call me or email me =
directly with specific experiences and I'll work with you 1on1. We can =
also report back the end result in public of course, the idea is not to =
hide anything, but to uncover and resolve so you can get your work done =
when needed and be happy with our product, and, services. Thanks for =
your time!
=20
Tony Hamwey
Avid Customer Support Manager
978-640-3307
tony_hamwey(at)avid.com
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<TITLE>Touching base / Avid contact info</TITLE>
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<P><FONT SIZE=3D2 FACE=3D"Arial">It has been almost a month since I =
posted my contact info in case anyone has a phone support experience =
that needs my help as the manager of customer service. I scan some =
messages but best bet is to contact me which is why I posted my info in =
case you need me.</FONT></P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Nothing has been brought to my =
attention offline since then, so I wanted to occasionally post my =
contact info in case you need me to assist with a problem which I will =
promptly resolve, or comments you may have about the phone support. =
</FONT></P>
<P><FONT SIZE=3D2 FACE=3D"Arial">I'm here and just wanted to proactively =
say hello again and bump up my contact info should it be needed. </FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Feel free to contact me if there are =
any issues with a DS phone support experience. Thanks for your =
time.</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Tony Hamwey</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Avid Customer Support Manager</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">978-640-3307</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">tony_hamwey(at)avid.com</FONT>
</P>
<BR>
<P><FONT SIZE=3D2 =
FACE=3D"Arial">----------------------------------------------------------=
-----------------------------</FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Date : Tue, 17 May 2005 10:01:24 =
-0400 </FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">To : <DS(at)Softimage.COM> =
</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">From : "Tony Hamwey" =
<Tony_Hamwey(at)avid.com> </FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Subject : Re: AVID assurance =
revolt(ing) </FONT>
</P>
<P><FONT SIZE=3D2 FACE=3D"Arial">Hi there, myself and most of the tech =
support staff have read some of the threads and wanted to offer =
assistance. We value our DS customers and I want to help. If you ever =
have a poor customer service, please feel free to call me personally and =
I can work with you and will resolve it. Your feedback about Avid =
Assurance pricing and entitlements are also important. We are only as =
good as the feedback that is given. We take a lot of calls and service a =
great deal of customers, I hear good things and sometimes bad things, I =
appreciate both as it helps us improve the customer service experience. =
Let's not leave it as status-quo, I feel like we are your partner, we =
are here for the future, so let's make it good. I am giving my direct =
info so in the future call me or email me directly with specific =
experiences and I'll work with you 1on1. We can also report back the end =
result in public of course, the idea is not to hide anything, but to =
uncover and resolve so you can get your work done when needed and be =
happy with our product, and, services. Thanks for your time!</FONT></P>
<P><FONT SIZE=3D2 FACE=3D"Arial"> </FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Tony Hamwey</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Avid Customer Support Manager</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">978-640-3307</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">tony_hamwey(at)avid.com</FONT>
</P>
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