RE: upgrade to 7.6 prob. Video LHAL failed

Date : Fri, 22 Jul 2005 12:40:54 -0700 (PDT)
To : DS(at)Softimage.COM
From : a p <cms_miami(at)yahoo.com>
Subject : RE: upgrade to 7.6 prob. Video LHAL failed
yes the version extractor is brand new but screwy.
1) it doesnt recognize the ati profile
2) it says the qfe1 is too new.

yes the drive full i understand is us.
we need a seperate audio drive but for now we need to
make some space.


support helped sort it. just very carefully reboot.
workstation on, wait a few minutes.
nitris off, wait a few minutes. repower.

then it worked.
I did reboot but I guess too hastily.

thanks
andy


--- Sylvain Labrosse <slabross(at)Softimage.COM> wrote:

> If you updated Version Info Extractor this week, you
> should be OK.  If the AvidDS profile still does not
> show up, send us the CAB so we check it as well (on
> DS Support obviously).
> 
> The F:\ turning red is normal because you got under
> 10% drive space and it is a warning for low disk
> space.  :)
> 
> Lower LHAL is software communication failure with
> the hardware layer.  Did you restart the workstation
> and power cycle the Nitris?
> 
> Sylvain Labrosse
> Avid DS Support
> Escalation team
> http://www.softimage.com/avidds
> Check the v7.6 Learning Collection 
> 
> 
> -----Original Message-----
> From: owner-ds(at)Softimage.COM
> [mailto:owner-ds(at)Softimage.COM]On Behalf Of
> a p
> Sent: Friday, July 22, 2005 2:50 PM
> To: DS(at)Softimage.COM
> Subject: RE: upgrade to 7.6 prob. Video LHAL failed
> 
> not bob connection or bob afaict
> not bus speed
> 
> the ram thing was the version extractor, updated it.
> 
> i think it may be the ati profile. even though i set
> it it didnt show in the version extractor.
> 
> going to un/reinstall ati drivers next
> then clean up some space on the f drive which is too
> full and holds the swap file
> 
> 
> > -----Original Message-----
> > From: a p [mailto:cms_miami(at)yahoo.com] 
> > Sent: Friday, July 22, 2005 1:53 PM
> > To: ds
> > Subject: upgrade to 7.6 prob. Video LHAL failed
> > 
> > Lower LHAL failed could not be created
> > 
> > 
> > drivers are all green but in support console under
> > system tab
> > 
> > Operating System 3GB is red OFF
> > and F has a red 4.416GB Free
> > 
> > Organisation Not Found in orange
> 
> 
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