Were you using one of their fibre channel systems? If so, which one,
specifically?
Thanks,
Matt
On Aug 23, 2005, at 12:54 PM, Jef Huey wrote:
We were successfully using a Huge raid system on one of our DS
Equinox systems. Worked just fine. Quit using it when we did an
upgrade and Avid "forced" us to by Avid storage.
Jef
Matt Riley wrote:
I just finished with a VERY disappointing phone call with Avid
support. In a nutshell, I have a broken media dock 160 that is 1
month out of warranty that Avid support refuses to support. They
don't have any more chassis to sell me, let alone replace it with
even if I was within warranty. It stinks, especially since I have
about 600 GB of data on the drives (which, I believe, are still
intact - just the chassis has gone south) and clients waiting. On
top of that, I was led to believe that a replacement part was
already on the way as of EOD yesterday, only to be told this
morning that nothing has actually shipped because there is
nothing to ship. Ah!
So, what are my options for storage solutions? I'm thinking that
I'll probably NEVER buy another Avid media dock after what
happened with support today, but aside from that I've always had
some reservations about it anyway (lack of hardware RAID support
always seemed a bit stupid to me).
Anyway, I'm after something has the following characteristics:
1. Attach to our existing DS Equinox (Compaq Evo8000) setup
without great difficulty
2. Has true hardware RAID support (I would like to run RAID 5 for
the protection)
3. Not be so expensive as to make this a pointless exercise
4. Has a recommendation from someone on this list who actually
uses it with a DS in a busy edit suite for uncompressed standard
def video
5. Has immediate availability
In the meantime, I've been told that the only way I'm going to
find a replacement for our media dock chassis is if someone
trades a system in for a Nitris upgrade or if a reseller happens
to have one. If any resellers out there have one, I would love to
talk to you off-list ASAP.
I am interested in either purchasing another media dock 160
chassis outright or renting one for a day or two to copy the data
off the drives and switch to a new storage system.
I thank you all in advance for any thoughts you might have on the
situation and what my options might be.
Busted and disgusted,
Matt
PS--Before anyone asks: Yes, the data on the drives is all
replaceable from tape. But, it would take DAYS to replace it all
that way, plus all the render caches.
PSS--The drive sleds/modules are not compatible with other media
dock systems that Avid *currently* supports (I know because I
asked). :-(
PSSS--Yes, I have assurance, but it doesn't help in this case.
Our media dock only had a 3 year warranty. We had it replace two
years ago, but the warranty doesn't reset, only lasting from the
original purchase date (our DS system was purchased 3 years and 1
month ago).
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