Re: RE : Archive/Restore

[Paul Painter <ppainter(at)plutopost.com>]

I have a long standing and documented history with this problem and the 
DS which I've been in contact with support over the years.
I can't be happy with restores being "mostly sort of compatible."
Try my personal worst hell of restoring a 20 minute medical show 
comprised entirely of  photoshop documents animated layer by layer with 
a voice track.  Support basically said there was nothing they could do, 
and excused themselves of responsibility because "restores from more 
than one version out are not supported."
What I've heard from friends on the discreet line of products is that 
you can still restore a version 1 archive to this day flawlessly, and 
I'd like to be able to say the same.


> I have restore archives from 4 to 7 with minimum problems, some graphics
> alignment, some Linked files that needed to be resized.
>
> We are constantly sending archives to be check during beta process, and
> most of the bugs are resolved.
> If you have problems with restoring an archive, send it to Support and
> they will do whatever possible to make sure it works.
>
> I think it's unfair to say something like that. 
> They are trying their best to make sure the archives are backward
> compatible.
>
> The easiest thing to do in any situation is to criticized it,
> instead of trying to make it better or helping fixing it.
>
>
> My 2 cents.
>
>
> -----Message d'origine-----
> De : owner-ds(at)Softimage.COM [mailto:owner-ds(at)Softimage.COM] De la part
> de Paul Painter
> Envoyé : September 1, 2005 10:06 AM
> À : DS(at)Softimage.COM
> Objet : Re: Archive/Restore
>
> Sure it works now, but just wait until you try to restore it in DS 7.7 
> or 8. 
>
> Have a go at restoring from version 5.  DS doesn't support archives from
>
> more than one version out.
> Don't really know how proud of that they should feel.
>
>
>
> Robert Reed wrote:
>
>  
>
> > v7.6 QFE2a
> >
> > As happens so many times, I finish a project, wait for approvals, and,
> >    
>
>  
>
> > when they finally come, put the project to bed.  Last week I archived 
> > a fairly big project, saving all my media and cache to tape.
> >
> > Naturally, three days later someone who should have reviewed the show 
> > got around to reviewing it.  And, just as naturally, had to make a few
> >    
>
>  
>
> > tweaks in order to justify a place in the food chain.
> >
> > So, I set about restoring the project.  Two hours later, I was ready 
> > to tweakify and so opened the newly-restored project.
> >
> > Guess what? 
> >
> > It was perfect.  No unrendered things that should have been rendered, 
> > no "media not found" windows, no strange issues with alphas, no 
> > nothing except my project looking and feeling exactly the way it had 
> > last week before I archived it.  The archive/restore worked.  Just 
> > exactly as advertised and documented.  No hitches, glitches, hiccups, 
> > or burps.  It was perfect.
> >
> > Now, I have, have had, and surely will have many issues with DS, and 
> > many's the time I've cursed silently or not-so-silently when restoring
> >    
>
>  
>
> > projects.  I do not enjoy working around things that should not have 
> > to be worked around.  I do not enjoy hearing how much easier or 
> > better I could do something in some other application I do not own and
> >    
>
>  
>
> > have little chance of purchasing.  I don't like it when the software 
> > or hardware goes haywire and I end up the only one left in the 
> > building trying to fight my way out of a corner I've been painted
> >    
> into. 
>  
>
> > But on this occasion, I want to go on record and say something went 
> > exactly right.   I'm sure next time I post on this list, it will be 
> > with a problem, complaint, or suggestion, and that's as it should be.
> >    
>
>  
>
> > But this time, I just wanted to say thanks to the DS development 
> > team.  All tolled, more goes right with DS than goes wrong.  That's an
> >    
>
>  
>
> > accomplishment you should be proud of.
> >
> > *Robert Reed*
> > Video Postproduction Mgr.
> > SAS Institute
> > Cary, NC USA 27513
> > (919) 531-7356
> > _robert.reed(at)sas.com_ <mailto:robert.reed(at)sas.com>
> >
> > P.S.  But just so you don't think I've gone all rose-smelling,  I 
> > agree wholeheartedly with the recent thread concerning Timewarp and 
> > frame size.  It's a serious shortcoming that needs fixing sooner 
> > rather than later.
> >
> >
> >    
>
>
>
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