RE: Another "easy" Friday Question

["Sylvain Labrosse" <slabross(at)Softimage.COM>]

Title: Re: Another "easy" Friday Question

Igor has a valid point!

 

My Avid DS (support system) is on a domain controller environment.  When I restart the computer, the Project Root sticks.  At times, if the domain controller has modified information for my domain user account, the Project Root might be gone and the Open Project dialog is empty.  In which case I must also select Add Project Root to reset this information.

 

The Project Root is recorded in C:\Program Files\Avid\Services\DSSystem as ummd_roots.

There is also a text file in C:\Program Files\Avid\DS_v7.6\DSSystem named projectlocations.txt that identifies the Project root.

 

Check if the ummd_roots date is current, and check the text file to see if that does reflect your actual root path.

 

Maybe the problem lies there?

 

When I write that this issue does not affect everyone, I don't make this comment to be a wise-ass, it is just that specific environment and network can indeed upset the indexer and lose the Project Root information after a system restart.  It would be nice to find a permanent fix to this issue (annoyance) but adding the Project Root is not such a terrible thing...

Sylvain Labrosse
Avid DS Support
Escalation team
http://www.softimage.com/avidds
Check the v7.6 Learning Collection

---

From: owner-ds(at)Softimage.COM [mailto:owner-ds(at)Softimage.COM] On Behalf Of Boros, Igor
Sent: Friday, September 30, 2005 11:50 AM
To: DS_Forum
Subject: Re: Another "easy" Friday Question

Does that machine have 
a static IP? If not, assign one to it. Also, in your network adapter settings 
under Link Speed & Duplex ... do not leave it on “Auto Detect” ... I have 
mine set as 1000Mbps/FullDuplex.

I had the “disappearing project root” 
problem until we changed those two things.

Might be obvious but make sure 
that the local account that runs the PI and MI has full administrative 
privileges.

I.


On 9/30/05 11:18 AM, "Hollis, Mark (NBC 
Universal)" <Mark.Hollis(at)nbcuni.com> wrote:

> I'm on a DS version 7.5 (QFE 3) Build 
>   7.5.2004.0825.
>
> I called our Maintenance 
>   people some time ago about this. They know about the problem and say "they're 
>   talking to Avid about this." I have to assume it's a "low priority fix," 
>   because the problem is over a month old.
>
> Whenever the machine is recycled (Reboot Windows), the DS cannot 
>   find its Project Root. It seems to default to the last known folder (even on a 
>   network) you had open or the root directory in C:\
>
> The "Jover" is to Add a project root and then go find 
>   where the projects are supposed to be (on the F:\ Drive under \DS 
>   Projects\DS533_v7.5\ as the system is configured). This must be done every day 
>   on bootup.
>
> I have given the machine plenty 
>   of time to get the Media Indexer running on it. I have given Windows plenty of 
>   time to fully and completely start up before starting the DS application. 
>   
>
> This inquiry has been sent to 
>   Escalation, according to our Maintenence department -- I just want to know if 
>   there is a config file I could edit so that this machine could be reset to the 
>   way it is supposed to be.
>
> I have to assume 
>   that Paul Murphy, at one time, got to this machine and deleted something... 
>   (not seriously).
>
> There is one person who 
>   operates this machine weekends who seems to not know what he is doing. He is 
>   probably the culprit here but one can never know for sure.
>
> Anyone know what's amiss 
> here?

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