How to deal with unrepro'able bugs

Date : Mon, 31 Oct 2005 13:23:17 -0500
To : <XSI(at)Softimage.COM>
From : "Wayne Williams" <w1343(at)comcast.net>
Subject : How to deal with unrepro'able bugs
Im having some stability issues with XSI 5 insofar as modeling is concerned. The problem is, I can't repro the steps that make it crash. It doesn't actually even crash, it just disappears. These are basic tasks like double clicking the geo. approx. in the selection drop down.....poof...gone. Sometimes it will be while doing a modeling operation like bevel....poof...gone. Using the new tweak tool and middle click moving an edge loop...poof...gone. XSI doesn't show in the task manager after the crash and when i reopen the scene it doesnt ask me to recover. I go and do the exact same step as the last one that killed it and then it works....only to crash a while later doing something different. How does one go about getting a repro'able scene to Soft to have a look at when this occurs. This has happened on a box with certified hardware/os/drivers along with a box running uncertified hardware/drivers. Win32bit and XSI32bit. Any suggestions would be greatly appreciated.
-wayne-

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