Re: How to deal with unrepro'able bugs

Date : Mon, 31 Oct 2005 19:15:25 -0500
To : <XSI(at)Softimage.COM>
From : "Wayne Williams" <w1343(at)comcast.net>
Subject : Re: How to deal with unrepro'able bugs
Hey Kim,
I was thinking that xsicab needed to access a crashed scene that was recovered to gain access to the data that crashed XSI in its prior session. If this isn't how it works, what's actually going on behind the scenes to get this data. Also, what are the exact steps that should be taken to use xsicab whenever a crash/disappearing act occurs?
 
----- Original Message -----
From: kim aldis
Sent: Monday, October 31, 2005 5:49 PM
Subject: RE: How to deal with unrepro'able bugs

use xsicab.


From: owner-xsi(at)Softimage.COM [mailto:owner-xsi(at)Softimage.COM] On Behalf Of Paul Perrott
Sent: 31-October-2005 22:31
To: XSI(at)Softimage.COM
Subject: Re: How to deal with unrepro'able bugs

Wayne Williams wrote:
Im having some stability issues with XSI 5 insofar as modeling is concerned. The problem is, I can't repro the steps that make it crash. It doesn't actually even crash, it just disappears. These are basic tasks like double clicking the geo. approx. in the selection drop down.....poof...gone. Sometimes it will be while doing a modeling operation like bevel....poof...gone. Using the new tweak tool and middle click moving an edge loop...poof...gone. XSI doesn't show in the task manager after the crash and when i reopen the scene it doesnt ask me to recover. I go and do the exact same step as the last one that killed it and then it works....only to crash a while later doing something different. How does one go about getting a repro'able scene to Soft to have a look at when this occurs. This has happened on a box with certified hardware/os/drivers along with a box running uncertified hardware/drivers. Win32bit and XSI32bit. Any suggestions would be greatly appreciated.
-wayne-

I can only relay a similar experience where XSI crashed repeatedly while in the fcurve editor, no warning, so hanging, just gone. I ended up deleting the preferences file on a colleague's recommendation and it's been fine since. There was a theory that the preferences and our custom coding didn't mix.


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