IMHO one wants to know what is the status of his bugs, so he can harass
developers if we are not working on them right away. :) That's one of
the benefits you get from escalation :)
I think many users think we have 100 bugs total, in one big priority
list, and they'd love to click a little arrow to get their stuff up the
list. That's not the scale of the thing. Some weeks there are as many
as 100 new issues entered. A single bug can take anywhere from 1 to 3
man days to investigate and fix, etc. Even though many are duplicates
or related issues, you can see how this would diverge.
Now if the community wants its own favorites bugs/issue database, with
some kind of Web 2.0/Digg-like voting system, and user discussions for
narrowing down of issues, that's probably a good idea. Personally, I
don't know if people will want to do all the leg work of searching and
deciphering other user's description, or take the risk of re-using an
existing issue which may not be the same, or has comments they don't
agree with. There was already something like this for feature requests
in the Maya community. At the very least, if the commmunity wants to
maintain their own 'top ten issues', we would welcome it and add it to
our existing tools. It shouldn't get much larger than this to remain
useful, however, and it must be prioritized. A forum thread is not
enough, metrics are necessary. From my side I would much prefer if it
weren't anonymous, as well.
> From: Tim Leydecker
>
> The Autodesk Maya Platinum Membership gives
> you access to so called "Tech Alerts", basically the
> bugreports someone else allready logged made readable.
>
> In a way what Andy suggested, some way of validating
> a bug or having ways to stay informed about problems
> without being narrowed to a single user>Tech Op conversation
> that may happen to be based on a problem someone else had
> allready logged weeks ago but which is difficult to link/track
> without having methods of surveying the current situation
> (for both the user and the Tech Ops handling the seperate cases).
>
> Cheers
>
> tim
>
>
> ----- Original Message -----
> From: "Bernard Lebel" <3dbernard(at)gmail.com>
>
> >I would be interesting to know if such a format exists and is
> > successful for a commercial software.
---
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