Re: Now Available: SOFTIMAGE|XSI 6.01

[Sam Cuttriss <sam(at)janimation.com>]

Sounds fantastic,
i would like to be aware of what bugs exist, what are a high priority to other users, what are a high priority to developers, what work arounds have been have been tested and what work.
sounds all very "web 2" cringe

i guess the key would be finding a way to harvest valuable information from a wide range of people rather than just generating more noise.
i know several bugs ive tried to submit with the current feedback form have fallen by the wayside when the form crashes or fails in some way.


Im sure if people could comment of particular bugs that would be advantageous as well,
If the person that submitted the bug becomes inundated in work (it happens!!!) and cant continue a dialogue with the developer other interested users could pick up the slack.


_sam

Sam Cuttriss
3D Aficionado

Luc-Eric Rousseau wrote:

IMHO one wants to know what is the status of his bugs, so he can harass
developers if we are not working on them right away. :) That's one of
the benefits you get from escalation :) 

I think many users think we have 100 bugs total, in one big priority
list, and they'd love to click a little arrow to get their stuff up the
list.  That's not the scale of the thing. Some weeks there are as many
as 100 new issues entered. A single bug can take anywhere from 1 to 3
man days to investigate and fix, etc.  Even though many are duplicates
or related issues, you can see how this would diverge.

Now if the community wants its own favorites bugs/issue database, with
some kind of Web 2.0/Digg-like voting system, and user discussions for
narrowing down of issues, that's probably a good idea.  Personally, I
don't know if people will want to do all the leg work of searching and
deciphering other user's description, or take the risk of re-using an
existing issue which may not be the same, or has comments they don't
agree with. There was already something like this for feature requests
in the Maya community.   At the very least, if the commmunity wants to
maintain their own 'top ten issues', we would welcome it and add it to
our existing tools.  It shouldn't get much larger than this to remain
useful, however, and it must be prioritized.  A forum thread is not
enough, metrics are necessary.  From my side I would much prefer if it
weren't anonymous, as well.


  

From: Tim Leydecker

The Autodesk Maya Platinum Membership gives
you access to so called "Tech Alerts", basically the
bugreports someone else allready logged made readable.

In a way what Andy suggested, some way of validating
a bug or having ways to stay informed about problems
without being narrowed to a single user>Tech Op conversation
that may happen to be based on a problem someone else had
allready logged weeks ago but which is difficult to link/track
without having methods of surveying the current situation
(for both the user and the Tech Ops handling the seperate cases).

Cheers

tim


----- Original Message ----- 
From: "Bernard Lebel" <3dbernard(at)gmail.com>

    

I would be interesting to know if such a format exists and is
successful for a commercial software.
      

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