Re: [OT] e-on customer support (grrrrr)

["Deon Roux" <droux(at)villagefx.com.au>]

Hi Bernard,
I have not had any positive experiences with x-stream for LW at all and the 
customer service and support is non-existant.
You shouldn't have to wait too long before you can purchase Xstream V7 which 
will have all of the bug fixes that should have been in 5 :-) At least the 
version numbers will match.
It does work well as standalone but integration is still to unreliable and 
fiddly.
MHO

Deon Roux

----- Original Message ----- 
From: "Bernard Lebel" <3dbernard(at)gmail.com>
To: <XSI(at)Softimage.COM>
Sent: Saturday, September 29, 2007 7:07 AM
Subject: [OT] e-on customer support (grrrrr)


> Hello,
>
> Sorry for the OT, but I don't know where to ask this, and I don't want
> to use the e-on forums because, well, I don't want them to answer this
> question.
>
> So we're trying to get the XSI-Vue xStream plugin up and running, and
> as soon as we try to load something it crashes XSI right away.
>
> We're not getting any form of decent support from e-on. Their North
> America phone line does not asnwer. They have this sort of web system
> for support calls, where it's pretty much like a phone conversation
> but in the form of a forum discussion. Well, it's a sad joke. They
> usually take 5-7 days to even answer.
>
> They said "install the latest full install (not upgrade) from our
> website, which you will find in the  download area". The download area
> doesn't have a full install, only upgrades. So we ask if we can get an
> actual *link* to a full install, and extremely politely mention that
> we would appreciate an answer within a 6 days period. Up to now, no
> answer, so Monday it's going to be 7 days.....
>
> I mean..... what the heck is wrong with these people? We gave them few
> grans in softwares and we can't get a link to a full install download?
>
>
> So I was wondering if some of you had to deal with these people and
> how was your experience. Perhaps there is something we should know?
>
>
> Thanks
> Bernard
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