I didn't buy X-Stream, but I did buy Vue 6 a while back.
I had a similar problem with their "support".
It was basically non-existent.
I got a reply to my question 2 weeks after asking it.
2 weeks!
They are horribly understaffed is my guess. They make great software,
but cannot afford to staff the people to support it properly.
They always do what they say they will, but at the same time,
they ALWAYS take a LOT longer to do it!
I know that doesn't help, but at least you are not alone.
Perry
-- "Bernard Lebel" <3dbernard(at)gmail.com> wrote:
Hello,
Sorry for the OT, but I don't know where to ask this, and I don't want
to use the e-on forums because, well, I don't want them to answer this
question.
So we're trying to get the XSI-Vue xStream plugin up and running, and
as soon as we try to load something it crashes XSI right away.
We're not getting any form of decent support from e-on. Their North
America phone line does not asnwer. They have this sort of web system
for support calls, where it's pretty much like a phone conversation
but in the form of a forum discussion. Well, it's a sad joke. They
usually take 5-7 days to even answer.
They said "install the latest full install (not upgrade) from our
website, which you will find in the download area". The download area
doesn't have a full install, only upgrades. So we ask if we can get an
actual *link* to a full install, and extremely politely mention that
we would appreciate an answer within a 6 days period. Up to now, no
answer, so Monday it's going to be 7 days.....
I mean..... what the heck is wrong with these people? We gave them few
grans in softwares and we can't get a link to a full install download?
So I was wondering if some of you had to deal with these people and
how was your experience. Perhaps there is something we should know?
Thanks
Bernard
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