When I was working with 5 a year or two a ago they ended up being quite
helpful, but I did need to push hard through their US sales guy before I got
any response. I also shouted a lot on their mailing lists. They don't much
like noise.
The product itself was also quite flawed both in terms of the design and
it's completeness. Renderfarming in particular just plain didn't work. I've
not used Xstream but if 5 was anything to go by they're probably trying to
be too clever and they really don't understand production needs so it's
probably breaking, it's probably more complicated than it need be and it
probably doesn't really work the way you want it to.
They have, potentially, a good product but they need to get their act in
gear.
> -----Original Message-----
> From: owner-xsi(at)Softimage.COM [mailto:owner-xsi(at)Softimage.COM] On
> Behalf Of todd akita
> Sent: 29 September 2007 21:33
> To: XSI(at)Softimage.COM
> Subject: Re: [OT] e-on customer support (grrrrr)
>
> They absolutely need more people I think, although I wonder if it will
> help if by now the software at version 6.5 or 7 is still very much all
> in one or just a few person(s)' head. I tried to upgrade and got stuck
> midway, and haven't been able to get xstream up and running since.
> They
> have a really good product but they definitely need 24/7 support if
> it's
> going to gain more traction.
>
> -T
>
> Perry Harovas wrote:
> > I didn't buy X-Stream, but I did buy Vue 6 a while back.
> > I had a similar problem with their "support".
> > It was basically non-existent.
> >
> > I got a reply to my question 2 weeks after asking it.
> >
> > 2 weeks!
> >
> > They are horribly understaffed is my guess. They make great software,
> > but cannot afford to staff the people to support it properly.
> >
> > They always do what they say they will, but at the same time,
> > they ALWAYS take a LOT longer to do it!
> >
> > I know that doesn't help, but at least you are not alone.
> >
> > Perry
> >
>
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