Allow yourself plenty of time to get it working Bernard. Nothing in Vue is
what it appears. My biggest problem, apart from all the bugs, was
shoe-horning it into a pipeline. They have a very particular and quite odd
way of doing things over there.
Is it because they're French. ;-)
> -----Original Message-----
> From: owner-xsi(at)Softimage.COM [mailto:owner-xsi(at)Softimage.COM] On
> Behalf Of Bernard Lebel
> Sent: 01 October 2007 15:11
> To: XSI(at)Softimage.COM
> Subject: Re: [OT] e-on customer support (grrrrr)
>
> Saddening (although reassuring) that our experience is not so uncommon.
>
> We just got the link we asked for last Monday. For a few seconds we
> feared the link wouldn't work (which would mean another week of
> waiting), but it does. Now crossing our fingers that the actually
> install with play nice with XSI.
>
>
> Thanks everyone
> Bernard
>
>
>
>
>
>
> On 9/30/07, kim aldis <xsi(at)kim-aldis.co.uk> wrote:
> > When I was working with 5 a year or two a ago they ended up being
> quite
> > helpful, but I did need to push hard through their US sales guy
> before I got
> > any response. I also shouted a lot on their mailing lists. They don't
> much
> > like noise.
> >
> > The product itself was also quite flawed both in terms of the design
> and
> > it's completeness. Renderfarming in particular just plain didn't
> work. I've
> > not used Xstream but if 5 was anything to go by they're probably
> trying to
> > be too clever and they really don't understand production needs so
> it's
> > probably breaking, it's probably more complicated than it need be and
> it
> > probably doesn't really work the way you want it to.
> >
> > They have, potentially, a good product but they need to get their act
> in
> > gear.
> >
> > > -----Original Message-----
> > > From: owner-xsi(at)Softimage.COM [mailto:owner-xsi(at)Softimage.COM] On
> > > Behalf Of todd akita
> > > Sent: 29 September 2007 21:33
> > > To: XSI(at)Softimage.COM
> > > Subject: Re: [OT] e-on customer support (grrrrr)
> > >
> > > They absolutely need more people I think, although I wonder if it
> will
> > > help if by now the software at version 6.5 or 7 is still very much
> all
> > > in one or just a few person(s)' head. I tried to upgrade and got
> stuck
> > > midway, and haven't been able to get xstream up and running since.
> > > They
> > > have a really good product but they definitely need 24/7 support if
> > > it's
> > > going to gain more traction.
> > >
> > > -T
> > >
> > > Perry Harovas wrote:
> > > > I didn't buy X-Stream, but I did buy Vue 6 a while back.
> > > > I had a similar problem with their "support".
> > > > It was basically non-existent.
> > > >
> > > > I got a reply to my question 2 weeks after asking it.
> > > >
> > > > 2 weeks!
> > > >
> > > > They are horribly understaffed is my guess. They make great
> software,
> > > > but cannot afford to staff the people to support it properly.
> > > >
> > > > They always do what they say they will, but at the same time,
> > > > they ALWAYS take a LOT longer to do it!
> > > >
> > > > I know that doesn't help, but at least you are not alone.
> > > >
> > > > Perry
> > > >
> > >
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